CORNER FARM HOLIDAYS

Booking Terms

Availability & Booking

Should you wish to book Corner Farm Barn, please refer to the availability page on this website. This gives an indication of the current booking position, but is not a guarantee of availability.

There are three ways to make a booking:

1. Use our online booking system.

2. Complete and submit an enquiry form to make a provisional reservation. We will then contact you to complete the booking procedure.

3. Email or phone us to make a booking.

Provisional bookings are held for 7 days. Should a deposit not be received within the 7 days your booking will lapse. All bookings are subject to our terms and conditions which are shown below.

1 The Contract

The contract is between the person making the booking on behalf of all members of the rental party (the Client) and us (the Owners) of Corner Farm and Corner Farm Barn (the Property).

The person making the booking must be at least 18 years of age at the time of booking.

The contract is entered into when the confirmation of the booking is issued (Confirmation) by the Owners and is subject to these Conditions.

The Client must check the Confirmation carefully to ensure it records the client’s requirements and notify us of any amendment immediately.

Start Date means the date of commencement of the rental period as per the Confirmation.

Departure Date means the date on which the Client is to leave the Property as per the Confirmation; departure must be by 10am on the Departure Date unless otherwise specifically agreed.

2 Deposit/Payment

A deposit of 25% of the rental fee is payable (save where clause 4 applies) if the booking is made 56 days or more before the commencement of the rental.

On bookings made within 56 days of the Start Date the full rental fee is payable. Non-payment of the balance of the rental on or before the due date (or on issue of the invoice for the balance whichever is the later) shall be construed as a cancellation of the contract by the Client.

The Owners reserve the right to pass on any bank charges & other costs if payment is made in a foreign currency or if we have had to re-present a cheque or process late payments.

3 Cancellation by you

Any cancellation made by the Client for any reason should be telephoned and be made in writing addressed to Jane Morelli, Corner Farm, Huntingfield, Halesworth, Suffolk, IP19 0LL.

Cancellation by email is not to be deemed to be in writing unless any such notice by email has been acknowledged by the Owners.

Reimbursements:

For Bookings Placed Up To 8th Jan 2021

Only rental costs are refunded.

Refund Payments for cancelled bookings 61 days or more before check in date will be released to the cancelling guest within 5 days of when the cancellation is made.

Refund Payments for cancelled bookings from 60 days up to and including 2 days before check in date will be released back within 5 days of when the cancellation is made.

Cancellations made 1 day prior to or the day of check-in will not be eligible for refund. Example: For a check in on Saturday, Guests could cancel the prior Monday, Tuesday, Wednesday, and Thursday, but not Friday (1 day prior) or Saturday (day of check in).

Guests may cancel their reservation by notifying their property management company in writing that they wish to cancel – See above opening paragraph.

For Bookings Placed From 8th Jan 2021

Covid Refund Guarantee

In the event that you should be unable to take your holiday because of a national lockdown, or because you are put into a Tier where you are unable to travel, Corner Farm Holidays will guarantee that you will get a full refund. Please note that the refund guarantee applies only to the address given on the booking at the time of booking being put in a high tier, and when the travel restriction coincides with the period of your holiday.

This Covid Refund Guarantee covers lockdowns and Tier restrictions but does NOT cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with Covid, or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance. There are a number of policies that include cover for illness with Covid and self-isolation (example links below) or you can look for suitable cover on comparison sites such as www.gocompare.com.

All Other Circumstances

Only rental costs are refunded. A 5% administration charge of the rental fee is chargeable to reimburse readvertising costs, credit card charges and related costs. Guest requested additional extras such as services, taxes and other ancillary charges will not be refunded.

All of the graduated terms of less than 56 days explained below will not apply if the holiday is rebooked by another Guest. In those circumstances the refund will be the excess rental payments received for that holiday period less the 5% administration charge.

Deposit refund Payments for cancelled bookings 56 days or more before check in date will be released to the cancelling guest within 5 days of when the cancellation is made subject to the 5% administration charge set out above.

Refund Payments for cancelled bookings between 56 days and 35 days of the date of commencement will receive 75% of the rental cost. This deduction is inclusive of the administration charge.

Refund Payments for cancelled bookings between 35 days and 21 days of the date of commencement will receive 50% of the rental cost. This deduction is inclusive of the administration charge.

Refund Payments for cancelled bookings between 21 days and 7 days of the date of commencement will receive 25% of the rental cost. This deduction is inclusive of the administration charge.

No refund payment will be payable for cancellations up to and including 7 days before check in date.

Refund payments for cancellations of 56 days or less will be released back to the cancelling guest on the scheduled date of check-out of the original booking.

Example: For a check in on Saturday, Guests could cancel during the prior week on Monday, Tuesday, Wednesday, Thursday, and Friday, but not Saturday (7 days prior) or Saturday (day of check in) for a 25% refund to be payable.

Guests may cancel their reservation by notifying Jane Morelli, Corner Farm, Huntingfield, Halesworth Suffolk IP19 0LL – See above opening paragraph.

4 Cancellation & Changes by Us

Where a force majeure event occurs (defined below) the Owners have the right to cancel your booking and will refund the rental paid less the 5% administration charge. In that event the Owners’ liability is limited to payment of the refund. No compensation can be paid or costs that the Client has incurred as a result of such cancellation or change.

The Owners reserve the right to alter or withdraw amenities or facilities which have been advertised or previously available, without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond the Owners control.

The Owners reserve the right to refuse to hand over accommodation to any person or persons who in their reasonable opinion are not suitable to take charge of it. In such cases, the rental charges will be refunded less the deposit, the contract is terminated, and the Owners have no further liability.

If in the reasonable opinion of the Owners, any person or persons are not suitable to continue the rental because of unreasonable behaviour, damage to property or danger or significant annoyance to others the contract may be terminated in which case the Owners will have no further liability and in this event no refund will be given.

5 Changes of Date

If the Client wishes to change a booking once Confirmation has been issued an administration charge of 5% of the rental fee is chargeable to reimburse readvertising costs, credit card charges and related costs.

However it is important to realise that, if a change is made less than 4 weeks prior to the Start Date, the change of date may have to be treated as the cancellation of one booking and the making of another.

6 Rental Period

Rentals commence, unless otherwise agreed, at 4pm on the Start Date and terminate at 10am on the Departure Date. Please do not arrive earlier than 4pm or your estimated arrival time as time is needed to clean the Property thoroughly between visitors.

If you fail to arrive by 12 noon on the day after the Start Date and do not advise the Owners of this late arrival, your booking may be treated as having been cancelled.

7 Numbers of Persons Using the Property

The number of persons occupying the Property must not exceed 6 unless expressly agreed with the Owners and the Owners reserve the right to refuse entry to the entire party if this condition is not observed and in such a case no refund will be given. Children under 2 years are not normally counted for this purpose.

8 Complaints

Any shortcomings or cause for complaint should be notified to the Owners during the rental period so that they can take steps to rectify these.

9 Care of the Property

The Client shall take all reasonable and proper care of the Property and its furniture, fittings and effects in or on the Property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period as at the beginning.

10 Pets

Pets are not accepted on the Property. The Owner reserves the right to refuse entry to the entire party if this condition is not observed, or to terminate the contract on discovery of a pet, in which case the Owners will have no further liability and in this event no refund will be given.

11 Vehicles

The Clients vehicles and accessories and contents are left entirely at the Client’s risk. The Owners will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than the negligence of themselves or their employees or agents.

12 Liability

The Owners cannot accept liability for any damage, expense, injury, death or loss or any nature whatsoever suffered by any person or persons from any cause whatsoever other than for proven negligence or wilful misconduct of themselves their employees or agents.

13 Special Needs & Wheelchair Access

The Property is on 2 floors. Visitors with mobility difficulties should raise any enquiries as to the suitability of the property for their needs. It is essential that all booking applications from parties including people with special needs provide written details of those needs and confirmation that able-bodied assistance will be available.

14 Right of Entry

The Owners reserve the right to enter the Property at any time with or without notice in case of emergency or if they have reasonable grounds to believe that there is or has been a breach of these conditions.

15 Data Security

We treat any data collected during the course of making bookings or dealing with enquiries in strict confidence. Your data will never be sold. As members of Premier Cottages (a marketing collective of the best four and five star cottages in the UK) we have agreed to supply to Premier Cottages Ltd the names, postal and email addresses of all guests booking with us or proposing to book with us during the previous year, in order that these guests/potential guests may be sent a Premier Cottages brochure and sent promotional emails from time to time. By accepting these terms and conditions you are indicating your consent to receiving these communications from us unless you let us know otherwise, which you can do at the point of booking by ticking the Marketing Notes box in the extras section. If at any time you would like your details removed from this list all you need do is to click the unsubscribe link on any of the emails or contact us at jane.morelli@btinternet.com and we will arrange for you to be removed from the mailing list.

16 Breakages & Damage

The Client must reimburse the Owners for replacement or repair of damaged items or extra cleaning costs or unblocking the sewage treatment plant. Note that towels must not be used on the beach.

17. Third Party Suppliers

Where a Guest intends to use a third-party supplier on the Owners premises, they must obtain permission in advance to do so. Guests should provide written details of the supplier in making a request for consent with details of the service to be provided.

Corner Farm Holidays cannot accept liability for the activities of a third-party supplier. Where we provide a suggestion or recommendation that will be based on our belief and experience and / or feedback received from other guests / contacts. The Owners shall not be liable for the failure of a particular service provider to properly perform the relevant services, this being a matter between the Guest and the relevant third-party provider.

Guests must ensure that any approved third-party supplier has adequate public liability insurance for the services or goods that they supply.

18. Holiday Insurance

Guests are strongly advised to arrange holiday insurance to cover the cost of their holiday in the event of illness, pandemic self-isolation and Group size restrictions as well as other unforeseen personal circumstances.

19. Force Majeure Event

In this contract, a Force Majeure Event means any of the following circumstances

which may hinder or prevent the performance of the contract, including but not limited

to:

19.1 acts of God, flood, drought, earthquake or other natural disaster;

19.2 epidemic or pandemic;

19.3 terrorist attack, civil war, civil commotion or riots, war, threat of or

preparation for war, armed conflict, imposition of sanctions, embargo, or

breaking off of diplomatic relations;

19.4 nuclear, chemical or biological contamination or sonic boom;

19.5 any law or any action taken by a government or public authority, including

without limitation imposing a restriction, prohibition, or failing to grant a

necessary licence or consent;

19.6 collapse of buildings, fire, explosion or accident;

19.7 any labour or trade dispute, strikes, industrial action or lockouts;

19.8 non-performance by suppliers or subcontractors; and

19.9 interruption or failure of utility service.

20. Security Deposit

A £250 security deposit applies to all barn bookings. Credit or Debit Card details will be taken at the time of the booking. These records will be deleted 14 days after the booking has completed. In the event of a charge needing to be applied up to the security deposit limit the guest will be notified by e-mail of the reason for the charge.