Covid Refund Guarantee introduced for 2021 by Corner Farm Holidays. Relevant details of our cancellation terms are set out below.
Cancellation by you
Any cancellation made by the Client for any reason should be telephoned and be made in writing addressed to Jane Morelli, Corner Farm, Huntingfield, Halesworth, Suffolk, IP19 0LL.
Cancellation by email is not to be deemed to be in writing unless any such notice by email has been acknowledged by the Owners.
For Bookings Placed Up To 8th Jan 2021
Only rental costs are refunded.
Refund Payments for cancelled bookings 61 days or more before check in date will be released to the cancelling guest within 5 days of when the cancellation is made.
Refund Payments for cancelled bookings from 60 days up to and including 2 days before check in date will be released back within 5 days of when the cancellation is made.
Cancellations made 1 day prior to or the day of check-in will not be eligible for refund. Example: For a check in on Saturday, Guests could cancel the prior Monday, Tuesday, Wednesday, and Thursday, but not Friday (1 day prior) or Saturday (day of check in).
Guests may cancel their reservation by notifying their property management company in writing that they wish to cancel – See above opening paragraph.
For Bookings Placed From 8th Jan 2021
Covid Refund Guarantee
In the event that you should be unable to take your holiday because of a national lockdown, or because you are put into a Tier where you are unable to travel, Corner Farm Holidays will guarantee that you will get a full refund. Please note that the refund guarantee applies only to the address given on the booking at the time of booking being put in a high tier, and when the travel restriction coincides with the period of your holiday.
This Covid Refund Guarantee covers lockdowns and Tier restrictions but does NOT cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with Covid, or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance. There are a number of policies that include cover for illness with Covid and self-isolation (example links below) or you can look for suitable cover on comparison sites such as www.gocompare.com.
All Other Circumstances
Only rental costs are refunded. A 5% administration charge of the rental fee is chargeable to reimburse readvertising costs, credit card charges and related costs. Guest requested additional extras such as services, taxes and other ancillary charges will not be refunded.
All of the graduated terms of less than 56 days explained below will not apply if the holiday is rebooked by another Guest. In those circumstances the refund will be the excess rental payments received for that holiday period less the 5% administration charge.
Deposit refund Payments for cancelled bookings 56 days or more before check in date will be released to the cancelling guest within 5 days of when the cancellation is made subject to the 5% administration charge set out above.
Refund Payments for cancelled bookings between 56 days and 35 days of the date of commencement will receive 75% of the rental cost. This deduction is inclusive of the administration charge.
Refund Payments for cancelled bookings between 35 days and 21 days of the date of commencement will receive 50% of the rental cost. This deduction is inclusive of the administration charge.
Refund Payments for cancelled bookings between 21 days and 7 days of the date of commencement will receive 25% of the rental cost. This deduction is inclusive of the administration charge.
No refund payment will be payable for cancellations up to and including 7 days before check in date.
Refund payments for cancellations of 56 days or less will be released back to the cancelling guest on the scheduled date of check-out of the original booking.
Example: For a check in on Saturday, Guests could cancel during the prior week on Monday, Tuesday, Wednesday, Thursday, and Friday, but not Saturday (7 days prior) or Saturday (day of check in) for a 25% refund to be payable.
Guests may cancel their reservation by notifying Jane Morelli, Corner Farm, Huntingfield, Halesworth Suffolk IP19 0LL – See above opening paragraph.
Cancellation & changes by us
Where a force majeure event occurs (defined below) the Owners have the right to cancel your booking and will refund the rental paid less the 5% administration charge. In that event the Owners’ liability is limited to payment of the refund. No compensation can be paid or costs that the Client has incurred as a result of such cancellation or change.
The Owners reserve the right to alter or withdraw amenities or facilities which have been advertised or previously available, without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond the Owners control.
The Owners reserve the right to refuse to hand over accommodation to any person or persons who in their reasonable opinion are not suitable to take charge of it. In such cases, the rental charges will be refunded less the deposit, the contract is terminated, and the Owners have no further liability.
If in the reasonable opinion of the Owners, any person or persons are not suitable to continue the rental because of unreasonable behaviour, damage to property or danger or significant annoyance to others the contract may be terminated in which case the Owners will have no further liability and in this event no refund will be given.
Changes of Date
If the Client wishes to change a booking once Confirmation has been issued an administration charge of 5% of the rental fee is chargeable to reimburse readvertising costs, credit card charges and related costs.
However it is important to realise that, if a change is made less than 4 weeks prior to the Start Date, the change of date may have to be treated as the cancellation of one booking and the making of another.