Cancellation by you
Any cancellation made by the Client for any reason should be telephoned and be made in writing addressed to Jane Morelli, Corner Farm, Huntingfield, Halesworth, Suffolk, IP19 0LL.
Cancellation by email is not to be deemed to be in writing unless any such notice by email has been acknowledged by the Owners.
For any mutually agreed reimbursements these will be limited to rental costs subject to a 5% administration charge levied to cover credit card or banking costs plus the cost of re-advertising.
Cancellation & changes by us
Where a force majeure event occurs (defined below) the Owners have the right to cancel your booking and will refund the rental paid less the 5% administration charge. In that event the Owners’ liability is limited to payment of the refund. No compensation can be paid or costs that the Client has incurred as a result of such cancellation or change.
The Owners reserve the right to alter or withdraw amenities or facilities which have been advertised or previously available, without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond the Owners control.
The Owners reserve the right to refuse to hand over accommodation to any person or persons who in their reasonable opinion are not suitable to take charge of it. In such cases, the rental charges will be refunded less the deposit, the contract is terminated, and the Owners have no further liability.
If in the reasonable opinion of the Owners, any person or persons are not suitable to continue the rental because of unreasonable behaviour, damage to property or danger or significant annoyance to others the contract may be terminated in which case the Owners will have no further liability and in this event no refund will be given.
Changes of Date
If the Client wishes to change a booking once Confirmation has been issued an administration charge of 5% of the rental fee is chargeable to reimburse readvertising costs, credit card charges and related costs.
However it is important to realise that, if a change is made less than 4 weeks prior to the Start Date, the change of date may have to be treated as the cancellation of one booking and the making of another.