We are protected by Master Cancel which removes the stress and worry from booking your next holiday. You can cancel up to and including 2 days before the check in date. Master Cancel’s flexible terms & conditions allow you to book with confidence, knowing that if you cancel for unforeseen circumstances, we will refund you in full.
Book a stress-free holiday today! Guests can cancel up to and including 2 days prior to check-in and receive a full refund – see cancellation policy in T&C’s below
1 The Contract
The contract is between the person making the booking on behalf of all members of the rental party (the Client) and us (the Owners) of Corner Farm and Corner Farm Barn (the Property).
The person making the booking must be at least 18 years of age at the time of booking.
The contract is entered into when the confirmation of the booking is issued (Confirmation) by the Owners and is subject to these Conditions.
The Client must check the Confirmation carefully to ensure it records the client’s requirements and notify us of any amendment immediately.
Start Date means the date of commencement of the rental period as per the Confirmation.
Departure Date means the date on which the Client is to leave the Property as per the Confirmation; departure must be by 10am on the Departure Date unless otherwise specifically agreed.
A deposit of 25% of the rental fee is payable (save where clause 4 applies) if the booking is made 30 days or more before the commencement of the rental.
On bookings made within 30 days of the Start Date the full rental fee is payable. Non payment of the balance of the rental on or before the due date (or on issue of the invoice for the balance whichever is the later) shall be construed as a cancellation of the contract by the Client.
The Owners reserve the right to pass on any bank charges & other costs if payment is made in a foreign currency or if we have had to re-present a cheque or process late payments.
3 Cancellation by you
Any cancellation made by the Client for any reason should be telephoned and be made in writing addressed to Jane Morelli, Corner Farm, Huntingfield, Halesworth, Suffolk, IP19 0LL.
Cancellation by email is not to be deemed to be in writing unless any such notice by email has been acknowledged by the Owners.
Only rental costs are refunded. Additional extras, including but not limited to cleaning fees, taxes and other ancillary charges, will not be refunded.
Refund Payments for cancelled bookings 61 days or more before check in date will be released to the cancelling guest within 5 days of when the cancellation is made.
Refund Payments for cancelled bookings from 60 days up to and including 2 days before check in date will be released back to the cancelling guest on the scheduled date of check-out of the original booking.
Cancellations made 1 day prior to or the day of check-in will not be eligible for refund. Example: For a check in on Saturday, Guests could cancel the prior Monday, Tuesday, Wednesday, and Thursday, but not Friday (1 day prior) or Saturday (day of check in).
Guests may cancel their reservation by notifying their property management company in writing that they wish to cancel – See above opening paragraph.
4 Cancellation & changes by us
Where force majeure ** arises the Owners have the right to cancel your booking and will refund the rental paid. In that event the Owners’ liability is limited to payment of the refund. No compensation can be paid or costs that the Client has incurred as a result of such cancellation or change.
The Owners reserve the right to alter or withdraw amenities or facilities which have been advertised or previously available, without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond the Owners control.
The Owners reserve the right to refuse to hand over accommodation to any person or persons who in their reasonable opinion are not suitable to take charge of it. In such cases, the rental charges will be refunded less the deposit, the contract terminated and the Owners have no further liability.
If in the reasonable opinion of the Owners, any person or persons are not suitable to continue the rental because of unreasonable behaviour, damage to property or danger or significant annoyance to others the contract may be terminated in which case the Owners will have no further liability and in this event no refund will be given.
5 Changes of Date
If the Client wishes to change a booking once Confirmation has been issued an administration fee of £25 will be payable.
However it is important to realise that, if a change is made less than 4 weeks prior to the Start Date, the change of date may have to be treated as the cancellation of one booking and the making of another.
6 Rental Period
Rentals commence, unless otherwise agreed, at 4pm on the Start Date and terminate at 10am on the Departure Date. Please do not arrive earlier than 4pm or your estimated arrival time as time is needed to clean the Property thoroughly between visitors.
If you fail to arrive by 12 noon on the day after the Start Date and do not advise the Owners of this late arrival, your booking may be treated as having been cancelled.
7 Numbers of persons using the Property
The number of persons occupying the Property must not exceed 6 unless expressly agreed with the Owners and the Owners reserve the right to refuse entry to the entire party if this condition is not observed and in such a case no refund will be given. Children under 2 years are not normally counted for this purpose.
Any shortcomings or cause for complaint should be notified to the Owners during the rental period so that they can take steps to rectify these.
9 Care of the Property
The Client shall take all reasonable and proper care of the Property and its furniture, fittings and effects in or on the Property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period as at the beginning.
Pets are not accepted on the Property. The Owner reserves the right to refuse entry to the entire party if this condition is not observed, or to terminate the contract on discovery of a pet, in which case the Owners will have no further liability and in this event no refund will be given.
The Clients vehicles and accessories and contents are left entirely at the Client’s risk. The Owners will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than the negligence of themselves or their employees or agents.
The Owners cannot accept liability for any damage, expense, injury, death or loss or any nature whatsoever suffered by any person or persons from any cause whatsoever other than proven negligence of themselves their employees or agents.
13 Special needs & wheelchair access
The Property is on 2 floors. Visitors with mobility difficulties should raise any enquiries as to the suitability of the property for their needs. It is essential that all booking applications from parties including people with special needs provide written details of those needs and confirmation that able-bodied assistance will be available.
14 Right of Entry
The Owners reserve the right to enter the Property at any time with or without notice in case of emergency or if they have reasonable grounds to believe that there is or has been a breach of these conditions.
15 Data Security
We treat any data collected during the course of making bookings or dealing with enquiries in strict confidence. Your data will never be sold. As members of Premier Cottages (a marketing collective of the best four and five star cottages in the UK) we have agreed to supply to Premier Cottages Ltd the names, postal and email addresses of all guests booking with us or proposing to book with us during the previous year, in order that these guests/potential guests may be sent a Premier Cottages brochure and sent promotional emails from time to time. By accepting these terms and conditions you are indicating your consent to receiving these communications from us unless you let us know otherwise, which you can do at the point of booking by ticking the Marketing Notes box in the extras section. If at any time you would like your details removed from this list all you need do is to click the unsubscribe link on any of the emails or contact us at email@example.com and we will arrange for you to be removed from the mailing list.
16 Breakages & damage/security deposit
The Client must reimburse the Owners for replacement or repair of damaged items or extra cleaning costs. Note that towels must not be used on the beach. The Owners do not currently operate a security deposit.